Refund Policy

At Beartiga Bakehouse, all our products are freshly prepared and made in small batches. As our products are perishable, we do not accept returns or refunds due to change of mind.

Damaged or Incorrect Orders

If you receive a product that is damaged, incorrect, or has a quality issue, please contact us within 24 hours of receiving your order.

Please provide your:

• Order number
• Description of the issue
• Clear photos of the product and packaging

Once we have reviewed the issue, we may offer a replacement or refund, depending on the circumstances.

Order Cancellation

Orders can only be cancelled before preparation has started. Once an order has been prepared or dispatched, cancellation may no longer be possible.

Delivery

Please ensure that your delivery details and contact information are correct when placing your order. We are not responsible for failed deliveries caused by incorrect information provided by the customer or the recipient being unavailable to receive the order.

Additional delivery charges may apply if a delivery needs to be rearranged.

Refunds

Approved refunds will be processed to the original payment method. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Contact Us

For any questions regarding your order or this policy, please contact us through our website or email us at [your email address].

Beartiga Bakehouse reserves the right to assess each refund or replacement request on a case-by-case basis.